In Conversation With... Our Resident Advisors

What happens once an enquiry with Auriens has been received?

People enquire in different ways but it tends to be via our website and over email, occasionally people do pop in whilst they’re walking past. Everyone has their own unique reason(s) for enquiring and are often at different stages in their thinking. Some are looking for themselves, others on behalf of a friend or family member. Once we have received your enquiry, we will arrange a phone call so that you can explain your situation and what it is you’re looking for. 

We spend as much time as you need to talk and answer any questions you may have. If at the end of this conversation Auriens is still of interest, we can send you relevant information to read through at your leisure and if appropriate arrange a time for you to visit. 

Emily Foot, Resident Advisor

Visiting Auriens is often about getting a ‘feel’ of the place. I’m their guide and so success to me is making sure that each and every person I meet makes the best decision for themselves, regardless of whether this is ultimately choosing Auriens to be their home, staying where they currently are or indeed move somewhere else altogether.

What is the process that follows?

The thought of moving can be overwhelming and it is a big decision, often with many moving parts. The process for everyone is different and there is no ‘one size fits all’, so our dedicated Resident Advisors are your main point of contact throughout and they will help you navigate, explore and establish if Auriens might be the right fit. 

This takes time to work out and will usually begin with a face-to-face meeting at Auriens at a time to suit you. After that, it’s completely bespoke and will depend on what’s important to you. It may include attending events or meeting an existing resident for coffee so that you can get a real sense of what it’s like to live at Auriens. You may wish to bring in those whose opinion matters to you the most such as friends, family and trusted advisors. And as part of the process, our Resident Advisors will carry out home visits to suit your schedule. This is simply us coming to you which frees up your time and energy to think about the things that really matter.

Jodie Casey, Resident Advisor

The apartments and the facilities are second to none but what really matters is the people. The community is the core of Auriens. The opportunity to live your own life whilst having an opportunity to build relationships with likeminded people and have support at your fingertips should you require it. This can’t be explained, it has to be experienced.

David Simpson, Team Coordinator 

A lot of what I spend time doing is educating people as to what Auriens is – and crucially what it’s not. As it’s a relatively new concept in the UK people often mistake us for a hotel or a care home. It can be difficult to get a sense of what Auriens is from a brochure or website and so we encourage people to come in and see it for themselves.

If you would like to speak to the Resident Advisory team or arrange a time to visit Auriens, please contact 020 4549 8048 or email enquiries@auriens.com